Examining Patient Contentment with the Quality of Nursing Care in the Public Healthcare Sector

Abstract

Patient satisfaction has grown in popularity as a vital component of determining the quality of care. A crucial part of quality improvement should comprehend with the viewpoint of patients as this is fully human centric. The degree of patient satisfaction with nursing care is a crucial indicator of the calibre of hospital treatment. A happy patient is more likely to recommend the hospital to others for treatment. To ensuring the proper levels of service improvement, it is vital to understand the factors that affect patient satisfaction with nursing care. This study aims to explore that how happy patients are with the quality of nursing care provided in hospitals. Many Sri Lankans, especially those who work as nurses or midwives, strongly believe that providing care alone is inadequate and believe nursing as a unique service rather than a career. This sensitive concern amongst nursing professionals underscores the significance they place on nursing care. In terms of research methodology, this study follows the qualitative approach, and the necessary data for the execution of the study were gathered through structures interviews around 100 patients reside in Ratmalana area. The primary focus of the sampling was patients who visit the hospitals monthly; outpatient clinics. The study deployed the thematic analysis. The result of the study revealed that nurses have demonstrated effective management of both personal hygiene and cleanliness in their work environment. Additionally, nurses have exhibited competence in their professional roles as well. However, further development is needed in cultivating qualities such as politeness and kindness.