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Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka

dc.contributor.authorJayasundara, Chaminda Chiran
dc.contributor.authorNgulube, Patrick
dc.contributor.authorMinishi-Majanja, Mabel K
dc.date.accessioned2018-06-13T15:11:47Z
dc.date.accessioned2021-06-14T17:12:15Z
dc.date.available2018-06-13T15:11:47Z
dc.date.available2021-06-14T17:12:15Z
dc.date.issued2010-01
dc.identifier.urihttp://ir.kdu.ac.lk/handle/345/4117
dc.language.isoenen_US
dc.subjectCustomer satisfactionen_US
dc.subjectService quality determinantsen_US
dc.subjectRelationship Managementen_US
dc.subjectService Qualityen_US
dc.subjectUniversity librariesen_US
dc.subjectUser Satisfactionen_US
dc.titleUsing focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lankaen_US
dc.typeArticleen_US
dc.identifier.facultyThe Library
dc.identifier.journalSouth African Journal of Libraries and Information Scienceen_US
dc.identifier.issue2en_US
dc.identifier.volume76en_US
dc.identifier.pgnos118-128en_US


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