| dc.description.abstract | The Police, as the main law
enforcement agency in Sri Lanka, assure a
society which is free from fear of crimes &
violence by her vision statement. Ensuring
the state security is vital because threat to
the security is, undoubtedly, vulnerability for
everything. The Police Clearance Certificate
(PCC) is one of the proactive measures to
assure the security and social tranquillity.
PCC must be free from fraud and errors. The
criticism towards issuing agency was to
delay of processes, bureaucracy and
corruption. In order to expedite the
clearance process, in 2015, it was introduced
a E-governance approach. The aim of this
study was to evaluate the efficiency and
effectiveness of this new on-line system and
reviewing the level of customer satisfaction.
This is the first and only research made on
this new Police Clearance Certificate Issuing
System (PCCIS) in Sri Lanka. The data in this
qualitative research were gathered through
questionnaires, interviews, literature survey
and observations. The samples were selected
in a manner which can be generalized the
results to the whole population. Though the
Sri Lanka Police (SLP) assure the issuing of
PCC within 14 days, this research revealed
that 58% of the applicants don’t get it within
that period. But it was revealed that the
corruption and organizational bureaucracy
have been remarkably reduced with the online mechanism. The attractiveness & user
friendliness of the system is comparatively
good. The recommendations, made by this
study, will contribute for further
enhancements. Unfortunately, majority of
the people in Sri Lanka are not conversant
with available police on-line services. Same
time, unavailability of National Egovernment Platform and Data
Warehouse, connecting the public & private
agencies, is a big imperfection in the country | en_US |
