Building digitally inclusive differently abled community in Sri Lanka: an Information and Communication Technology (ICT) policy framework

Abstract

Digital inclusion (DI) is an ability of individual and groups to access and use information communication technology. In the Sri Lankan context, it is a problem among disabled people. This study investigates influencing factors of digital inclusion in Sri Lankan disabled community. Research methodology consists of a survey done at Ranaviru apparels Yakkala, Sri Lanka in the phase one of this study. It interviewed 180 disabled people who work at this institute. Descriptive statistic method was used for data analysis. According to results, current website development issues, difficulties in software accessibility, human perception on technology, financial difficulties to purchase and use of equipment indicated as major issues. A multidimensional framework is recommended to overcome issues. Standardization of web and internet facilities, concentration on user friendliness in software development process, infrastructure development, social and cultural changers, financial support for disabled people and special training and education on technology are recommended in the framework. This framework can be considered as a tool for building digitally inclusive differently abled community in Sri Lanka