Transforming Government Processes; through the Utility Management System for Industrial Development Board, Sri Lanka

Abstract

Rent and Water Bill management system is a successful attempt taken in order to reduce the recognized problems and increase the effectiveness in organizational rent and water bill calculation and maintenance. The currently available system for the Industrial Estate Division (IED) under the Industrial development board is a manually generated system which requires trained employees and more cost and time consuming. Due to the manual nature it faces many other inconveniences in storing of data, security issues, inflexibility in adaptation etc. The Rent and Water bill management system has been proposed in order to address the above complications through implementing a user friendly web based solution. In the proposed system the eighteen estates of Industrial Estate Division will be linked with the head office by using the cloud computing infrastructure. All the records of the relevant details will be stored in the central database of the system and users can access that information if the system has given the authority to access them. The system will give the access only to the relevant interfaces according to the user levels. The developed system is a fully integrated version comprised of an Android Mobile Application, Short Message Sending (SMS) gateway and a Payment gateway.