| dc.description.abstract | Southern Expressway is the first link of the
Expressway network planned for Sri Lanka. “What is the
customers’ perspective on the current facilities provided by
the Southern Expressway Services” is the research problem
addressed by the study and based on that, evaluating the
customers’ perspective on the facilities provided by the
Southern Expressway Services has been the objective of the
study. Primary data was collected through a structured
questionnaire, collected online and manually, targeting
three hundred and fifty (350) passengers, travelled by both
private and public modes of transportation based on the
stratified random sampling technique and 78% valid
responses received with 0.880 Cranach’s Alpha value in
Reliability Statistics of data. As per the descriptive analysis,
attending to work stations and official travels are the main
purposes of travelling among 41% of respondents and 54%
are using their private vehicles. Moreover ninety three
precent (93%) of the respondents considers expressways
are as a modern need in the society. As per the Factor
Analysis and the Principal Components Analysis, twelve
components have been derived namely as Vantage factors,
Road Directives, Value Added Service Factor, Penalty and
Number of Toll Entrance and etc. Furthermore availability
of a mini hospital in the Canowin arcade and a recreation
centre are the main facilities recommended to be added
and improved in Southern Expressway Services in the study
and expanding the study for other express ways in Sri Lanka
is a major recommendation for future researches. | en_US |
